Return Policy

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Return Policy

We are happy to offer a 10-day return policy (fully refundable) for unused and unworn items that still have the tag attached. We do not offer refunds on Personalized items, Sale Items, and Free Gifts unless there is a product defect.
To process a return/exchange, please follow these simple steps:
1. Keep all items (INCLUDING the invoice) in a package and address it to the following: SoiBella Fashions 128, 1 st floor | Chanderlok enclave | Pitampura | Delhi- 110034
2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were
damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
3. Email us at info@Soibella.com with images of the products with packaging and tags to schedule a return pick up.
Please note the following important processes, once you have initiated a return pick-up:
1. Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you within 7-10 business days (Not including Sunday).
2. A pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for initiating pickup again
3. COD Orders: Once the item is received by us, we will refund the amount of that item either as STORE CREDIT in your account (if you have created one) or we can do online refund via NEFT within 5 business days. The coupon code and store credit will be valid for 1 year from the date of its issuance and can be used to shop for any item on the Soibella.com. PLEASE NOTE: that while Store Credit can be used partially, your coupon code must be used all at once.
4. Prepaid Orders: Once the item is received by us, we will refund the amount of that item via the initial payment mode (Credit Card, Debit Card, or Bank account) within 3-5 business days.
5. Please allow at least 12-15 business days for the entire return process to be completed.

EXCHANGES
You can exchange an item purchased on www.Soibella.com with the same item or another item, however, all exchanges are subject to stock availability.

International Return Policy
We are happy to offer a 15-day international return policy (with store credit/exchange only) for unused and unworn items that still have the tag attached. The only exception is for Personalized items, Charms, Build A Gift, Bracelet Builder, Free Gifts, or SALE items – these items are FINAL SALE ONLY.
To process a return/exchange, please follow these simple steps:
1. Keep all items (INCLUDING the invoice) in a package and address it to the following: Soi Bella Accessories Pvt Ltd., 48, Todi Estate | ‘B’ Wing | 4th Floor | Sun Mill Compound | S.J Marg | Lower Parel | Mumbai- 400013 India
2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were
damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
3. Email us at hello@Soibella.com with images of the products with packaging and tags to
schedule a return pick up.
Please note that we currently do not offer free shipping on international returns. Customers are responsible for return shipping, duties, taxes and fees.


Return Shipment Process
We are sorry, but at the moment, we do not offer free return shipping for international orders. To return your order, please keep the package ready and include the original invoice. You may choose the shipping carrier of your choice and ship the item directly to us. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to: Soi Bella Fashions.
128, 1 st floor | Chanderlok enclave | Pitampura | Delhi- 110034 | INDIA

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